GGLEESHDriver Support
ACTIVE VEHICLE SAFETY

If the vehicle may be unsafe, pull over safely.

Turn on hazard lights when appropriate. If there is immediate danger, injury, fire, or a hazardous roadway position, call 911 first. Do not continue operating the vehicle until Book With Gleesh or an authorized service provider confirms it is safe.

This web report creates a record; it is not a substitute for emergency services.

Emergency & Breakdown Guide

Accident, roadside and traffic-stop instructions for the Authorized Driver.

Immediate danger or injury? Call 911 first. Never delay emergency help or required legal steps while waiting for Gleesh. This website records reports; it does not dispatch emergency services.

Accident / Collision

  1. Contact Gleesh first, once safe.

    Call AND text Gleesh immediately using your Gleesh contact number—before discussing fault, insurance, repairs, towing or payment when practical. No answer? Keep documenting and complete required safety/legal steps.

  2. Document everything safely.

    Photograph/video both vehicles and any property damage, plates, the overall scene, road/weather conditions, signs/signals and other relevant details.

  3. Get the other driver’s information.

    Collect their name, phone, driver’s license information, plate, registration and insurance. Exchange information and remain at the scene as legally required.

  4. Keep statements simple.

    Do not admit fault, accuse anyone, promise payment, discuss settlement or assume insurance coverage. Do not authorize repairs without Gleesh’s approval unless immediate safety or law enforcement requires it.

    If asked your relationship to the vehicle: I am an authorized driver of this vehicle.

  5. Cooperate with police.

    Provide legally required information. For ownership, use the registration. If you do not know, say: I can contact the vehicle owner for that information. Do not guess about ownership, coverage, business arrangements or claims. Never make false statements or withhold required information.

  6. Gleesh coordinates vehicle-side next steps.

    Insurer communication, towing/repair authorization, vehicle recovery, Vehicle use/transportation instructions and claim documentation. Complete any reports you are legally required to make.

Traffic Stop

  • Pull over safely and cooperate with lawful instructions.
  • Provide your license, vehicle registration and other legally required information when requested.
  • Call and text Gleesh as soon as practical.
  • If asked your relationship to the vehicle: I am an authorized driver of this vehicle.
  • For ownership, provide the registration. If you do not know, say: I can contact the vehicle owner for that information.
  • Keep answers factual and brief. Do not speculate about insurance, payment arrangements or business operations. Never make false statements or withhold required information.

Breakdown & other vehicle issues

Mechanical Breakdown / Warning Light
  1. Stop driving as soon as safely possible and move to a safe location when possible. Call and text Gleesh immediately once safe.
  2. Do not continue driving with overheating, smoke, leaks, loss of power, a serious warning light, steering, braking or tire/wheel trouble, a serious unusual noise, or another unsafe condition. Continuing may worsen damage or create a safety risk.
  3. Report your exact location and dashboard warning or message. Upload photos or video if safe.
  4. Wait for Gleesh instructions before continuing. Do not authorize repairs or towing without Gleesh approval unless immediate safety or law enforcement requires it.
Flat Tire / Tire Damage
  1. Move somewhere safe. Do not drive on a dangerously damaged or flat tire.
  2. Submit your location and photos if safe.
  3. Wait for instructions.
Vehicle Theft / Missing Vehicle
  1. Contact emergency services or law enforcement as appropriate.
  2. Immediately notify Gleesh. Include your last known location and any police report number.
  3. Do not attempt unsafe recovery yourself.
Report an issue through Active Vehicle Help →
Extend Approved Use Period
URGENT VEHICLE ISSUE

Tell us what happened.

  1. Stop in the safest available location.
  2. Call 911 first for an emergency.
  3. Submit the facts, exact location, and visible warnings.
  4. Wait for instructions before driving again.